Recently Daily Maverick's Rebecca Davis wrote about the severe dysfunction at the Cape Town Master's Office (see Groundup's investigation 2019). Among other problems, Davis reported staff allegedly demanding payment from users to speed up paperwork and bypass queues. I'm curious why this is new news. She omitted to mention the Justice Department has known about this for a long time. In January 2022 then deputy minister John Jeffery made an "unannounced" visit and was "surprised" (sic) it was not operating effectively. My mother died in July 2017 and the Master has still not finalised her will. The executor has had to submit the same documents numerous times (apparently they're getting lost) and make numerous visits, all in vain. In December 2021, at his suggestion, I emailed the master, Zureena Agulhas, to complain. She forwarded my email to staff directing them to attend to the matter. Only then, four years after the will was lodged, did he rec...