I sent the email below to Standard Bank's Fraud Department regarding the fraud to my credit card account on June 29 this year. Sub-Standard Bank has lost another client as I finally lose patience. The matter has still not been resolved. I reported the fraud immediately and simultaneously received from them a text message and phone call about the "Etechpro" fraudulent transaction of over R6 000. The operator said they would contact me "within 48 hours". Three days later I got a text message the Etechpro transaction had not been processed which means there was still time to cancel or reverse it. But a week after the fraud, when Standard Bank had not contacted me, I emailed them. To cut a long story, without listening to my report (they said I "refused" to speak to them which was untrue because I had told the fraud department operator what happened), they said the Etechpro transaction was done on the Internet and I must've given my one-time pas...