Recently I bought a mattress with a “memory foam” layer from Tafelberg Furnishers – the “Memory Classic” by Support-A-Paedic. During a phone call before I took delivery, the manufacturer’s marketing director vouched for its quality and suitability. It immediately gave me hell – it was so uncomfortable. Also, within two weeks of purchase, the foam padding started sagging in the centre, losing all resilience within a month. The store initially said it was “normal” but later gave me a refund after I could not find a suitable replacement in-store. (Tafelberg was decent and helpful about the problem and their customer care was very good.) Along the way I discovered the mattress’ spring system was not a true open coil (Bonnell), which I was told at purchase, but a cheap coil/wire frame with half the springs of a genuine open coil system. I made the mistake by not going with my own experience but being influenced by sales talk and affordability. My ignorance was understandable, though....